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Technical Service by B. Braun
Maximize product availability with our Technical Service team
B. Braun Technical Service is your trusted partner for optimizing your healthcare operations. We aim to serve all B. Braun product users and keep customers satisfied by providing effective, efficient, and transparent service through our competent workforce.
Medical Professional
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Up to
0 hours
per day dialysis devices run to improve quality of life for treated patients. Failure is not an option.[1]
-
On average
0%
of surgical instruments are not fit for use in the OR.[2]
-
Expected
0-year
lifetime for infusion pumps in well maintained state.[3]
Why technical service matters
Unplanned service cases disturb health care delivery, cause profitability risks, reduce staff acceptance and influence patient therapy outcomes. Seamlessly integrating technical services and clinical processes is vital. Our Technical Service portfolio is therefore an essential part of the therapeutic areas, offering customized service delivery solutions wherever B. Braun products are in use.
Service on site
We bring our services to you! The competent and fully equipped field service staff is just one call away and at your disposal. We guarantee efficient service management and preparation as your device data is already at our fingertips. We provide and update a digital record for every device serviced and continuously improve service delivery based on the data we collect.
Workshop repair center
We operate a certified service center in Indonesia, guaranteeing the highest quality standards for maintaining your product to ensure sustainable, long-term use.
Service portfolio
Our comprehensive range of services includes product repair, periodic maintenance, and service contracts that cover scheduled maintenance and direct repairs whenever you have trouble with a product. Our service solutions are listed in the e-catalogue.
Technical training
Continuous learning and sharing knowledge to improve customer competency in operating and properly performing care and maintenance of our products.
Our Technical Service offices worldwide
Explore our global presenceGet in touch with our Technical Service
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References
- Based on B. Braun data: Dialysis center operated in 3-shift model and average 4 hours therapy time per treatment.
- Based on B. Braun data: Result of 1,542,000 screened Aesculap® surgical instruments in 691 disciplines worldwide.
- Based on the instructions for use of B. Braun infusion pumps, their components and accessories. Often, our infusion pump lifetime exceeds 10 years, and pumps are used for 20 years or even longer.